Building resilience and capability: Shaping the future of Morgan Sindall Construction

Case study

Emma Curtis Area Director, Northern Home Counties Time with business: 6 years, 8 months

I volunteered to be on the Shaping our Future programme. I found the programme really good. I haven’t done any formal studies since I went to university, so the academic side was interesting, and then I thought we worked well as a team to turn that learning into problem-solving that would benefit our business. The main thing we learned was not to rush to an answer quickly. In our industry, we’re great at facing problems, responding quickly, and moving on to the next challenge. Sitting with an issue made us feel uncomfortable at first, but we trusted the process and it worked well. We did the research and sat with and discussed what came out of that, testing different solutions, for probably 80% of the time before moving on to what our recommendations would be. What we ended up with wasn’t too dissimilar to what we thought we would at the outset, but we gave a lot more time to speaking to clients as opposed to just assuming we knew what they thought so, when we did come up with our conclusions, there was a lot more conviction behind our arguments.

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