Centrica – Senior Leader Development Programme

ELECTIVE MODULE Managing Self

Leading with Emotional Intelligence (EQ) Aim Explore how your self-awareness and

• Reflections on self-awareness and examples of instances of low EQ and high EQ in relationship management. • Explore how you can build stronger relationships with colleagues, recognise different behavioural styles and be more accommodating, empathetic and constructive. • Share experiences of conflict and ‘difficult’ behaviour and discuss practical ways to manage this effectively. Action plan • You will be able to build on your personal development plan using the tools from the session. • You will leave with a toolkit of practical and personal techniques that you can use in the workplace to help you develop your EQ skills and improve relationships.

empathy positively impact the behaviours, attitudes and self-regard of the team and how managing an emotional intelligence ‘bank balance’ can enable you to manage yourself and lead others to enhance relationship dynamics at work. Learning objectives 1. Understand your own and others’ emotions and their impact on performance. 2. Improve interpersonal skills to achieve better relationships with colleagues. 3. Develop your emotional ‘bank balance’ through empathetic communication and increased rapport with colleagues. Practice • Through discussion and self-reflection you will explore PSI’s framework for emotional intelligence and the components that make up EQ. • Group discussion and individual reflection will explore

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