Centrica – Senior Leader Development Programme

ELECTIVE MODULE Managing the Business

Leading Excellence – Six Sigma Aim Having the right skills to lead operational excellence and decision making is key to meeting Centrica’s commitments to customers and colleagues. This workshop introduces leaders to the practical and theoretical aspects of Define, Measure, Analyse, Improve and Control (DMAIC) and Continuous Improvement (CI) ensuring that businesses have the capability to consistently meet customer requirements. Learning objectives 1. Understand the principles and use of the Six Sigma DMAIC methodology. 2. Use simple but effective tools for planning and implementing process improvements. 3. Appreciate the complexity of managing the processes for the design and delivery of services and products . Practice • Apply continuous improvement in the context of real situations of organisations struggling with quality problems. • Identify, analyse and solve such problems to satisfy customers. • Role play the DMAIC framework in practice. • Team competition enabling you to apply specific tools and problem-solving methods in a team setting. • Practice questioning and clarification questions using a constructive challenge. Action plan • Apply the Six Sigma approach and have the confidence to apply DMAIC methodology in context. • Identify defects and find ways to eliminate them by leveraging data and statistical analysis. • Address current issues relating to problem solving and work through solutions Identify further continuous improvement actions.

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