Centrica – Senior Leader Development Programme

ELECTIVE MODULE Managing the Business

ELECTIVE MODULE Managing the Business

Inclusive Leadership Aim

Leading Excellence – Six Sigma Aim Having the right skills to lead operational excellence and decision making is key to meeting Centrica’s commitments to customers and colleagues. This workshop introduces leaders to the practical and theoretical aspects of Define, Measure, Analyse, Improve and Control (DMAIC) and Continuous Improvement (CI) ensuring that businesses have the capability to consistently meet customer requirements. Learning objectives 1. Understand the principles and use of the Six Sigma DMAIC methodology. 2. Use simple but effective tools for planning and implementing process improvements. 3. Appreciate the complexity of managing the processes for the design and delivery of services and products . Practice • Apply continuous improvement in the context of real situations of organisations struggling with quality problems. • Identify, analyse and solve such problems to satisfy customers. • Role play the DMAIC framework in practice. • Team competition enabling you to apply specific tools and problem-solving methods in a team setting. • Practice questioning and clarification questions using a constructive challenge. Action plan • Apply the Six Sigma approach and have the confidence to apply DMAIC methodology in context. • Identify defects and find ways to eliminate them by leveraging data and statistical analysis. • Address current issues relating to problem solving and work through solutions Identify further continuous improvement actions.

It is the responsibility of all leaders in an organisation to create an environment where colleagues feel welcome and that they belong. Inclusive Leadership unlocks the potential of individual colleagues by creating a more collaborative and productive environment. Diverse teams of individuals who feel a sense of belonging are more innovative, creative and productive than non-diverse teams. Inclusive leadership is the key to you leading by example in building a workplace within which diverse teams can thrive. This elective will challenge your thinking and encourage you to look outside your own thoughts and hidden biases to become more empathetic and culturally intelligent leading to inclusive leadership. Learning objectives 1. Increase your self-awareness of how hidden thoughts and biases could be holding you back from being a truly inclusive leader. 2. Define the behaviours you can exhibit which contribute to a more inclusive workplace. 3. Identify when to take action and best approaches to address non-inclusive and counter inclusive culture behaviours across the organisation. Practice • Experience and take part in challenging and confronting conversations with peers. • Educating oneself on the foundations of workplace diversity, equity and inclusion initiatives, the Equality Act 2010. • Engage in healthy dialogue around real life Centrica scenarios. • Gain a greater understanding of how you can remove barriers within yourself and your business which prevent a diverse and inclusive workplace. • Discuss complex issues with peers in a psychologically safe space. Action plan • You will leave the module with increased cultural intelligence and the confidence to be a curious leader, • You will increase self-awareness and gain greater insight into the stages of inclusive leadership.

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