Centrica – Senior Leader Development Programme

ELECTIVE MODULE Systems and Design Thinking

ELECTIVE MODULE Systems and Design Thinking

2-day workshop

Agenda

Day 1: Immersive Empathy and Systems Mapping Introduction to systems and design thinking – relationships, interconnections and influences. • Set u p the challenge – asking how might we questions. • Gallery data scan - taking multiple perspectives. • Building empathy - customer interviews, observations and insights formation. • Synthesis and reflection on empathy - translating insights and identifying potential new elements. • Systems dynamics mapping – exploring the boundaries of the problem, identifying leverage points, refining and expanding the map. Day 2: From Ideation to Systems Alignment • Problem definition and hypothesis framing – starting with great questions and taking a human centred approach. • Creative ideation and rapid prototyping – bringing potential solutions to life, ideation, brainstorming and storyboarding. • Systems thinking for risks and scenarios – easy experimentation, visualising solutions and rapid learning. • Testing, pre-mortem and designing experiments – unintended consequences and testing risks. • Share back, reflect and BU planning – personal leadership commitment and team planning. Post-workshop Problem Solving Sprint As well as the 2-day workshop external facilitators can take your team through a coached sprint to accelerate impact on a specific business challenge. Typically sprints run for 8-12 weeks with 5-7 people and include 4 x 2h virtual workshops. Asynchronous support is provided by our partners’ Sprintbase© platform.

Combining the tools of Design and Systems Thinking to help you experience the behaviours and mindsets required for complex problem solving. The market challenges that we face need new perspectives and a growth mindset. As we shift from expertise to curiosity, we can better navigate complexity, change and growth. Questioning whether the system is right and establishing uncertainty or complexity tend to be common starting points. Characterised by an iterative and explorative approach that seeks effectiveness and desirability as an outcome. Differing from traditional and business as usual thinking, this session focusses on: intuition, looking to the future, exploring multiple possibilities, embracing ambiguity, understanding interdependencies, considering the long-term impact and asking what if questions. Key leadership behaviours include: • Actively observing problems from multiple perspectives. • Consistently considering the needs, emotions, and context of customers or stakeholders. • Learn to get comfortable with ambiguity. • Target your interventions where they shift the whole system, not just one or two elements. • Leading with questions, not answers. • Creating a safe space and not expecting ideas to be perfect. • Asking for simple mock ups of ideas, discouraging endless polishing. • Proactively identifying risks, surfacing blind spots, and using foresight to shape stronger plans. • Testing and learning through experimentation to iterate ideas and build confidence.

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