Centrica – Senior Leader Development Programme

ELECTIVE MODULE Systems and Design Thinking

Agenda Day 1: Immersive Empathy and Systems Mapping Introduction to systems and design thinking – relationships, interconnections and influences. • Set u p the challenge – asking how might we questions. • Gallery data scan - taking multiple perspectives. • Building empathy - customer interviews, observations and insights formation. • Synthesis and reflection on empathy - translating insights and identifying potential new elements. • Systems dynamics mapping – exploring the boundaries of the problem, identifying leverage points, refining and expanding the map. Day 2: From Ideation to Systems Alignment • Problem definition and hypothesis framing – starting with great questions and taking a human centred approach. • Creative ideation and rapid prototyping – bringing potential solutions to life, ideation, brainstorming and storyboarding. • Systems thinking for risks and scenarios – easy experimentation, visualising solutions and rapid learning. • Testing, pre-mortem and designing experiments – unintended consequences and testing risks. • Share back, reflect and BU planning – personal leadership commitment and team planning. Post-workshop Problem Solving Sprint As well as the 2-day workshop external facilitators can take your team through a coached sprint to accelerate impact on a specific business challenge. Typically sprints run for 8-12 weeks with 5-7 people and include 4 x 2h virtual workshops. Asynchronous support is provided by our partners’ Sprintbase© platform.

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