Organisational Report

Additionally, the company has a structured internal corrective action process, which is driven by audit findings (internal and external) and ‘hot events’. That is, “things which cause you to take stock, the real surprise situations”. Despite having effective processes and governance regime, unexpected events do happen. “When those things occur it tends to be multiple events happening at the same time. But thankfully they are very rare and few and far between.” When these events do occur there’s a structured checklist Ciena goes through to see “what could have been done differently, if anything, to actually protect us in the future.”

42

Organizational Resilience | BSI and Cranfield School of Management