Resilience Reimagined: A Practical Guide for Organisations

Define impact thresholds

Balance strategic choices

Discuss future failure

Consider connected impacts

Understand essential outcomes

Stress test thresholds

Enable adaptive leadership

CONSIDER CONNECTED IMPACTS: A selection of quotes from the research

“Customers suffering because they didn’t have the heat to cook or to keep themselves warm would have been very serious. So that was a big issue, but we were able to technically solve it quite quickly.”

“You could immediately see a potential issue. Our CEO was able to communicate and connect with the organisation, it was clear that something needed to be done and we reacted really quickly. The brand was affected by Black Lives Matter. The events were kicked off by the awful killing in the US. So that was an example of disruption that hits you. And now with social media, it travels around the world in minutes.”

Key considerations: • What contribution will the enhanced resilience of your organisation make to the overall resilience of your sector, community and society? • How might the action or inaction of your organisation impact the five capitals now and in the future (natural, human, social, built and financial)?

“Public confidence would be absolutely devastated if we started getting ransomware attacks where data was being leaked.”

“[We] have those joint or cross sector, cross telco-communications discussions. It’s pretty well established. Exactly the same operates on the security side of things where we consider ‘Black Swan’ moments and what would we do if we have a massive cyber breach?”

“People’s expectations have moved on, even more so following the Pandemic. Therefore, socially responsible businesses have to really start to understand the people side of things. They have to be able to predict where social norms are going to go, in order to be a business that appeals to that new society.”

“With Brexit and the pandemic to deal with, it has meant that the green transition has been postponed. With policy and regulatory frameworks in play we will need to really get on with that now.”

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