Resilience Reimagined: A Practical Guide for Organisations

Discuss future failure

Consider connected impacts

Understand essential outcomes

Stress test thresholds

Define impact thresholds

Balance strategic choices

Enable adaptive leadership

DEFINE IMPACT THRESHOLDS: A selection of quotes from the research

“We’d make sure that people understand what their backup, their resilience, their fail over, their service management is in terms of impact assessment.”

“If you plan for the worst situation, you can then think ‘we can cope with something that’s only 50% of that’, but if you only plan to cover a 50% impact how do you know that you’ve got the level of resilience that’s needed if the worst happens?”

Key considerations: • What would constitute an intolerable impact to your EO? • How would disruption to an EO impact different customer groups, the organisation, and the wider sector and society?

“One thing that is really hard to do is work out; ‘ if this system goes down, what’s the impact on not only the [essential outcomes], but on other systems?’”

“Your resilience has to be evaluated and you have to make sure that cost efficiency is not driving out the resilience from your organisation.”

“It is important to have some form of roadmap or blueprint that shows, if you take down your system then you may not be able to use another system. If you don’t understand that entire footprint about how all the systems fit together, then you can’t understand the business impact.”

“We model location based impact rather than scenario plan for terrorism versus weather event versus power outage.”

25 Resilience Reimagined: A practical guide for organisations