Roads to Resilience

About the Authors

Keith Goffin BSc MSc PhD Professor of Innovation and New Product Development

Paul Hopkin BSc Cert Ed FIIRSM FIRM Technical Director, Airmic Paul Hopkin is based in London as technical director at Airmic. He was previously director of risk management for The Rank Group Plc and prior to that head of risk management at the BBC. He started his career in risk management as one of HM Inspectors of Factories with the Health and Safety Executive. He has also worked extensively in the insurance industry, including periods as technical director at Sedgwick Risk Control Services and managing director at Fenchurch Risk Management. He was the project leader of the working group developing ISO 31004, the implementation guide to the international risk management standard, ISO 31000. Until recently, Paul was the lead examiner for the Certificate in Risk Management (CIRM) qualification from the Institute of Risk Management. He is the author of the recently published textbook for the CIRM course entitled ‘ Fundamentals of Risk Management ’. Keith Goffin is Professor of Innovation and New Product Development at Cranfield School of Management in the UK. He has extensive experience of product development from both an industrial and an academic perspective. Previously, he worked for 14 years for Hewlett-Packard Medical Products, in management and marketing roles. At Cranfield, he teaches on MBA and executive programmes, and is a visiting professor at business schools in France, Italy, Germany and Sweden. He regularly acts as a consultant on innovation management to leading organisations and has published extensively – more than 150 articles and three books. Marek’s current research interests are manufacturing strategy, identifying customer hidden needs, supplier management, sustaining change initiatives, and new product portfolio management. He has published extensively in both academic and practitioner journals, authoring numerous articles and reports on supplier management, innovation, manufacturing performance and manufacturing strategy. As Director of Cranfield’s renowned Best Factory Awards, Marek has received significant public and private funding for his research on factory performance in the UK and has co-authored several major reports. He is Director of the Global Manufacturing Roundtable at Cranfield. The roundtable’s researchers work with manufacturing companies on projects to improve operational competitiveness and performance. Dr Elmar Kutsch Dipl Kauf (FH) MBA PhD PgCAP APMP Deputy Director: Executive two-year MSc Programme and Project Management Being uncomfortable is both a challenge and an opportunity for Elmar. As a passionate skydiver his interests, both privately and professionally, revolve around management of risk and uncertainty. In order to raise enthusiasm for managing the unexpected, Elmar engages widely with industry and advocates of project management such as the Association for Project Management (APM). Over the past few years, Elmar has become involved in the development of graduate grogrammes and customised executive development, providing intuitive and deliverable methods for managing the unexpected. He also publishes widely on aspects of risk management, resilience and high reliability organisations. Marek Szwejczewski BA (Hons) DipM MSc MSc PhD Professor of Operations Strategy

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About the Authors