Roads to Resilience

Olympic Delivery Authority (ODA)

The Technology Partnership (TTP)

Virgin Atlantic

Zurich Insurance Group

• commitment, trust and shared purpose established in this start-up organisation • across many contractors • strong focus on communicating the need for risk management • built on health and safety focus • focus on learning

• full recognition that managing technology and new product

• ‘fly in the face of [the] ordinary’ philosophy • strong focus on the brand values; customer focus (providing ‘peace of mind’) • people involvement • strong supplier involvement • customer-centric (including learning from market research, testing ideas and providing a unique experience) • flat organisation • operations and crisis management are deliberately separated (so that operations do not become overwhelmed in a crisis) • amber and red crisis teams) with duty commander • monitoring the ‘threat environment’

• focus on culture as well as robust processes • people take responsibility for risks within a company framework: ‘zurich basics’ • within this framework, there is a no-blame culture and focus on learning • focus on the customer and their risks (making customers resilient) • strong, effective

development is inherently about risk management

• focus on exploration and learning by doing • autonomous working • peer review system and peer support • teams that also provide cross-team support • focus on learning, no ‘culture of blame’ but asking challenging questions • project (ie client) based flat organisation • risk assessment at the project level, including peer reviews • establishing a good

communications between different functions

• programme and project- based organisation • oda developed and applied risk governance • risk reports for all 40 major projects, including ‘trends and issues’ log

• three lines of defence: risk management framework, policies and procedures, internal audit

client relationship is central to mediating project risk

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Roads to Resilience: Building dynamic approaches to risk to achieve future success