Roads to Resilience

All organisations have these enablers in place, but resilient organisations enhance their enablers by including the resilience actions identified in the research. The business enablers are considered in detail in Section 8 and Table 1.2 lists how each business enabler can be enhanced to increase resilience.

Consideration of Figure 1.1 and Table 1.1 should prompt risk professionals to consider how far the principles of resilience have been achieved in their own organisation. In addition, this report gives risk professionals clear recommendations on how to achieve a greater level of resilience. It also gives examples of actions for board members to determine how the business enablers can be enhanced to increase resilience. Deciding how to advance and/or augment the enablers (in combination) defines the specific road to resilience for the organisation.

Table 1.1 The five principles of resilience and their components

Risk Radar

• high involvement • constant vigilance

• avoid complacency • challenging questioning

Resources and Assets

• risk appetite • limit dependencies

• build flexibility • scenario planning

Relationships and Networks

• shared purpose and values • no-blame culture

• open communication • customer focus

Rapid Response

• decisive and appropriate actions • identified teams and processes

• empowered responses • rehearsed reaction plans

Review and Adapt

• structured learning • near-miss reporting

• independent reviewing • desire to improve

Table 1.2 The business enablers and associated resilience action points

People and Culture

• increase risk awareness

• avoid board risk blindness

Business Structure

• develop risk architecture

• plan crisis management

Strategy, Tactics and Operations

• determine risk attitude

• undertake risk assessment

Leadership and Governance

• establish resilience agenda

• ensure risk governance

20

Section 1: Introduction to ‘Resilience’