The Need for Organisational Resilience - Chapter 3

Flow. Lean is preoccupied with identifying bottlenecks, blockages and obstacles to the

Value Stream. Anything is deemed ‘wasteful’ that does not directly contribute the Value

Stream.

Pull. Value is only ‘pulled’ in accordance with customer demand − customers’ needs and

their required quality and cost. This contrasts with a ‘push’ system where the available

organisational value stream defines and imposes value on the customer (Womack and

Jones 2003).

The following table (see Table 3.1) provides a comparison between key properties of

these two opposing concepts:

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