Centre for Strategic Marketing and Sales

Customer Management Forum

Our Forum comprises of a group of executives from a range of organisations across various sectors focused on excellence in customer management across marketing, sales and customer service.

Members access best practice through participating in four workshops a year. Each workshop is themed around an issue selected by members. Members and guest experts share knowledge via case studies, presentations, syndicate discussions and Forum white papers.

Member benefits: • Learn from the experience of others • Network with thought-leaders • Gain insights from other industries • Trigger ideas about your own approach to customer management • Provide input to the definition of research objectives and priorities for the Forum • Exclusive early access to Forum research reports

• Access to database of past Forum presentations and reports • 25% off tuition fees across our portfolio of specialist open executive programmes • 10% off all Masters Programmes and the Executive DBA • Attendance at Forum events can now count towards your Chartered Institute of Marketing professional development hours.

Membership fees apply