Centrica – Senior Leader Development Programme

ELECTIVE MODULE Leading Others

Delegation Skills Aim The aim of this elective module is to enhance your delegation skills and learn how to motivate others to take on new tasks and challenges. Learning objectives 1. Evaluate the communication and motivation skills needed to delegate effectively. 2. Assess the skills and willingness of the person being delegated to and matching your actions to increase their motivation to take on the task. 3. Understand reasons for resistance and failure of delegated tasks and managing the process constructively. Practice • Building on personal experience through a series of high energy exercises learners will share their experiences of delegation; when it worked and when it didn’t. • Use Max Landsberg’s Skill/Will model to examine how to make delegation more effective. • In groups and in pairs practice delegating, exploring the reasons behind success and failure. Action plan • Understand and apply to the principles of Situational Leadership. • Apply the Skill/Will model to delegation enabling you to assess the person you are delegating to more effectively. • Create a personal action plan to develop your communication skills and techniques to motivate people to accept new challenges and succeed more often.

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