Centrica – Senior Leader Development Programme

ELECTIVE MODULE Leading Others

SMART Goal Setting and Feedback Skills Aim

The aim of this elective module is to support the practical application of SMART goals for yourself and others and to enhance your feedback skills on progress and achievement using appropriate styles and an effective framework. Learning objectives 1. Explore potential pitfalls in setting SMART goals in line with business objectives. 2. Practice preparing for crucial conversations with individuals demonstrating poor performance. 3. Enable colleagues to understand how they can achieve their individual objectives. Practice • Understand what SMART goals, accountability and feedback are and how the limitations of each hinder high performance. • Practice conversations that help others set SMART goals. • Practice preparing for a performance related, crucial conversation with others using a Crucial Conversations framework. • Practice holding a performance related crucial conversation to gain commitment to an action plan to improve performance. Action plan • Work with team members to review objectives in line with the objectives of the business. • Rehearse your preparation for having a performance related conversation with a peer mentor from the group. • Have the performance related conversation. • Review the outcome of the performance related conversation with their people manager or peer mentor from the group.

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