Centrica – Senior Leader Development Programme

ELECTIVE MODULE Managing the Business

Performance Management Aim This workshop will focus on how to measure, manage and improve performance. In doing so, we will differentiate between negative and positive effects of performance management. We will consider different ways to design and implement performance management tools such as key performance indicators (KPIs), targets, appraisals and various ways to utilise data and information. Learning objectives 1. Critically assess the design, implementation, use and review of performance management systems. 2. Understand the roles that the performance measurement process plays in and across organisations. 3. Link performance management practices at inter-organisational, organisational and individual levels. Practice • We will start by discussing the various roles of performance measurement systems, for example: monitoring and controlling current activities and processes; enabling benchmarking; providing information to internal and external stakeholders; stimulating learning and improvement; and, most importantly, in uencing behaviours. • Using several examples and case studies we will apply several tools, including: • Key performance indicators (KPIs), • Performance targets, • Appraisals and recognition systems. Action plan • Review performance management processes and implementation in your department. • Consider how to best use performance management tools considering the behavioural consequences. • Explicitly link performance measurement, management, and improvement.

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