Resilience Reimagined: A Practical Guide for Organisations

Discuss future failure

Consider connected impacts

Understand essential outcomes

Stress test thresholds

Define impact thresholds

Balance strategic choices

Enable adaptive leadership

Table 3. Examples of possible impact threshold measures for essential outcomes across the five capitals

Expected

Cause for concern /action

Intolerable

Measures

• More than % staff (or specific essential workers) absenteeism/unable to work • Less than % employee satisfaction • Vulnerable lives are put at risk where the EO is impeded by X days • % of people (e.g., students) unable to complete the service at X level (e.g., GCSE level 4/C), which has broader socio-economic implications (e.g. job opportunities)

Human impact

• Breach of duty of care (negligence) resulting in legal action caused by the service, e.g., death/suicide • License to operate the service revoked • Loss of social license to operate

Reputational/ regulatory impact

• A regulatory fine imposed over £X due to a service failure • Sustained adverse press coverage about the service for X days • More than % customer complaints about the service • Sustained adverse social media commentary about the organisation, sector or region for X days, potentially impairing its ability to attract investment, which has broader socio-economic implications (e.g. job growth)

• Customers are unable to complete the EO for X hours • Less than % essential buffer stocks in the system jeopardising the service • Loss of % of software or hardware • X hours of delays to emergency vehicles due to the service • £X loss of revenue during the service disruption • Less than % cash reserves resulting from the service disruption • £X of repair/rework/restoration • £X penalties/fines • % materials used in the service recycled • X kilowatt-hours used from gas/electricity • m 3 water used in the service • m 3 greywater discharged from the service requiring treatment • £ employee expenditure on-road/air travel

Operational impact

Financial impact

Environmental impact

24 Resilience Reimagined: A practical guide for organisations