Resilience Reimagined: A Practical Guide for Organisations

Each maturity model element contains short descriptions of what may be expected at each stage. It is not a ‘yes’ or ‘no’ checklist, and in many areas, the answer may be ‘to some degree’. This points to areas where consistency needs to be improved. Therefore, there may be some good examples within the organisation to follow or poor examples where improvement may be targeted. The maturity model is designed to stimulate discussions across the organisation and identify good practice and areas for improvement. The model may also help prioritise resources. Arguably, it is more critical that some organisations reach a higher state of maturity more rapidly than others. At the Board level, the maturity rating provides a dashboard of the organisation’s transition over time.

RESILIENCE MATURITY MODEL We have developed a new maturity model (Figure 7) to provide a qualitative assessment of the transition towards a fully generative resilience approach. It is intentionally aspirational to create improvement opportunities around elements that underpin resilience. It is not designed to be a ‘one-time assessment’ but rather a scale to demonstrate change over time. The model builds on existing peer-reviewed research into maturity models in other disciplines and has been explicitly customised for resilience. The maturity model contains detailed descriptions of five levels of increasing maturity and can be applied either at organisational or function or business unit level. The key considerations offered throughout this report can assist in determining what level of maturity is most appropriate. It provides the basis for a useful roadmap for the cultural transformation that is needed. The leadership team could also discuss areas for improvement and agree on those for progression. Inevitably there will be different views on the level of maturity based on differing perspectives and types of evidence. This is normal and to be expected. The most significant value comes from exploring the reasons behind such divergence of view and how best to evidence ratings.

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