Roads to Resilience

Summary of actions to achieve the ‘Relationships and Networks’ principle

Research at the case study organisations resulted in the identification of a wide range of resilience practices under each of the four components of the relationships and networks principle, as follows:

Actions

Shared Purpose and Values

No-Blame Culture

Open Communication

Customer Focus

• specific risk

• embrace a no-blame supportive culture • encourage the reporting of near- miss incidents • procedures for the investigation of adverse developments

• avoid the risk

• encourage

communication plan

information ‘glass ceiling’ and ‘glass walls’ • establish an ‘open door’ culture • share risk management concerns openly

management to experience the product • discuss customer satisfaction surveys with top management • facilitate a brand/reputation risk assessment workshop

• involve suppliers and contractors in resilience planning • ensure that

resilience is an expectation of suppliers

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Section 4: Resilience Principle No 3: ‘Relationships and Networks’