Roads to Resilience

Section 5: Resilience Principle No 4: ‘Rapid Response’

Overview of the ‘Rapid Response’ principle..................................... 50

Introduction to ‘Rapid Response’ ...................................................... 50

Understanding ‘Rapid Response’ ...................................................... 50

Case study: Virgin Atlantic – rapid response teams ........................ 51

Enabling ‘Rapid Response’ ................................................................ 52

People and culture............................................................................... 52

Business structure............................................................................... 53

Strategy, tactics and operations. ....................................................... 53

Leadership and governance............................................................... 54

Summary of actions to achieve the ‘Rapid Response’ principle ................................................................ 55