Services 4.0: Servitisation Strategy and Engineering Services Brochure

Module details

Module one Service Strategy and Service Design Day one: Service Context, Strategy and Capabilities • Service context, leadership and organisational change.

Day two: Service Design and Transition to Services 4.0 • Transition to services. • Industry 4.0 for service innovation. • Services and engineering for life. • Service design and stakeholder engagement.

• Service ecosystems and strategy. • Breakthrough innovation in services. • Capabilities leadership.

Inter-module coaching Coaching is an integral part of the programme and acts as a bridge between the two core subject modules. It is designed to support you in devising your own service strategy and delivery, with the support of our world‑leading academics and industry peers.

Module two Masterclass in Service Planning and Delivery Day one: Service Lifecycle – Planning, Delivery and Support • Service planning. • Uncertainty and risk management in agile and digital services. • Digital transformation. • Industry 4.0 technologies and data‑driven services.

Day two: Service 4.0 Lifecycle and Performance Management • Services 4.0 lifecycle management. • Performance and quality management. • In‑service governance and global service delivery. • Call centres, warranty management and service logistics.